Bi Lu Chun (Green Snail)-2017 | 25 g

Returns and Refunds Policy

Thank you for shopping at FLOATING MOUNTAIN.

If you are not entirely satisfied with your purchase, we're here to help.
Most of our products can be returned within 30 days of the original purchase of the product. 
Only sale items and orders of the loose leaf tea (up to 25 gram of each tea) cannot be returned.

Before you return a product, please make sure that:
1 - The product was purchased in the last 30 days
2 - The product isn't used or damaged

To receive the shipping label for return, please contact us via e-mail : hello@floating-mountain.com. Please indicate the order number and the items you would like to return. We will e-mail the label for you to print out. 
Please make sure to include you order slip or indicate the order number in returning package.

If you received a damaged product, please notify us immediately via e-mail: hello@floating-mountaon.com 

If you have any questions about our Returns and Refunds Policy, please contact us via phone: +1(646)852-6555 or e-mail: hello@floating-mountain.com

All orders will be processed within 1-3 days and will be shipped with Domestic USPS Priority (1-3 days delivery) of International USPS Priority (6-10 days delivery) service for items available in stock.

 

For tea orders only:

If we do not have enough quantity in stock to satisfy an order of tea at once, please allow us 3-6 weeks of restock period. We will keep you posted on the status of the delivery via e-mail.

 

All domestic orders over $100 are shipped FREE. 

 

We care about environment and do our best to pack as waistless as possible, but we will provide enough padding for frigile items and enough room for loose leaf teas, to make sure tea is not crashed. If you received damaged item, please contact us right a way at hello@floating-mountain.com

Have any questions?  

e-mail us at hello@floating-mountain.com

Thank you for shopping at Floating Mountain!